Dear Valued Customer, 

While we are as committed as ever to fulfilling your orders on a timely manner, we also understand that we are in unprecedented times. We are doing our best to maintain our shipping schedules, but we anticipate there may be delays in order shipping. Orders are processed Monday through Friday. Due to COVID-19 safety precautions in our warehouse, orders may take 10 days to receive. 

We offer the following resources for knowing the status of your order:

  • Order History: If you have created an account, you can check your order status by logging into your account and selecting the Order History tab.
  • Order and Shipping Confirmation Emails: After placing an order you will receive an order confirmation by email, and once that order has shipped, you will receive a shipping confirmation email.
  • Customer Service: If you have questions regarding an order, you can reach our Customer Service team at  Please note that there may be delays in response times as we review your questions and evaluate current situations. We appreciate your patience during this time.

We hope that you remain safe and healthy during this time, and we encourage you to take extra precautions to safeguard your health and that of others. The Centers for Disease Control and Prevention and your local health authorities are the best resources for updates and answers to questions.

Continued Support for Local Causes

Our small team answered the call in supporting those who are supporting us. There are so many stories happening around us that go unreported, from neighbors checking on neighbors to local food drives. I am so proud of this work and am amazed each day at the drive of our team to make the world a better place.

While the touchstones of our normal life have changed significantly, we are fortunate to live in a country that is both compassionate and resolute in its actions. We are grateful for those who are serving the community on the front lines and our hearts go out to those who have lost loved ones or experienced other hardships.

I am confident that we will collectively get through this challenge as we have with every other past challenge we have faced.

Sending our best to you and your families. Stay safe, healthy and strong!

God bless,

Asipesionau (Nau) Finau
and the Support Team of Tiare Treasures